shipping-policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order ships, you'll receive an automated email with your tracking number. If you don't see it, check your spam folder first — then email us at [your support email] and we'll resend it within 24 hours.

Shipping Methods & Carriers

We ship worldwide from our headquarters using a mix of trusted carriers, selected based on your destination:

DHL Express — Priority service for most regions
Yuntu / 4PX — Cost-effective tracked delivery
Yanwen — Economy tracked option
Postal / Small Packet — Available for select destinations

Note: The carrier used for your order will be listed in your shipping confirmation email.

Estimated Delivery Times

Region	Estimated Delivery
North America (US, Canada)	7–15 business days
Europe (UK, EU)	7–18 business days
Australia & New Zealand	10–20 business days
Asia (Japan, Korea, Singapore, etc.)	5–12 business days
Other Regions	15–30 business days

Please allow extra time during peak seasons (November–December, Chinese New Year, and major holiday periods). Customs clearance can add additional delays beyond our control.

About Tracking Updates

Your tracking number may take 2–5 days to show its first scan after we ship it. During customs clearance, there may be periods with no updates — this is completely normal and does not mean your package is lost. If your tracking hasn't updated in more than 10 days, contact us and we'll investigate immediately.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight. We offer free standard shipping on orders over $49 USD (excluding oversized items).

For express shipping upgrades, rates will be shown at checkout.

Countries We Ship To

We currently ship to most countries worldwide, including the United States, Canada, United Kingdom, European Union member states, Australia, New Zealand, Japan, South Korea, Singapore, and many more.

If your country isn't listed at checkout, email us at [your support email] — we may still be able to arrange delivery through a special channel.

⚠️ Age Verification & Legal Compliance

FEGVE products are precision EDC tools designed for lawful everyday use. By placing an order, you confirm that you are of legal age to purchase and possess such items in your jurisdiction.

Important Notes:

Minimum age requirement: You must be 18 years or older to purchase any bladed product from FEGVE.
Local laws are your responsibility: Knife laws vary significantly by country, state, and city. It is the buyer's sole responsibility to ensure compliance with all local regulations before ordering. FEGVE cannot be held liable for orders seized, rejected, or confiscated by customs or local authorities due to non-compliance with local laws.
We do not ship to P.O. boxes or lockers for bladed products in jurisdictions requiring in-person age verification upon delivery.
We reserve the right to cancel any order that we reasonably believe violates local laws or our terms of sale. A full refund will be issued in such cases.

FEGVE products are intended for sports, recreational, and everyday utility purposes only. We do not condone or promote the use of our products for any unlawful activity.

Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties, and handling fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the recipient — they are not included in the product price or shipping fee paid to FEGVE.

We declare all items accurately on customs forms. If you have questions about potential import fees, please contact your local customs office before ordering.

We are not responsible for delays caused by customs clearance, nor can we refund customs fees under any circumstances.

Order Tracking

Every order comes with a tracking number. You can track your package using:

The carrier's official website (links provided in your shipping email)
17TRACK (https://www.17track.net/en) — a universal tracking tool that supports most carriers

Address Changes

Please double-check your shipping address before placing your order. Once your package has been handed to the carrier, we cannot change the delivery address.

If you've made an error, contact us immediately at [your support email] — if your order hasn't shipped yet, we'll fix it for you.

Lost, Damaged, or Delayed Packages

If your package is lost:

Contact us within 30 days of the estimated delivery date.
We'll file a claim with the carrier and either reship your order or issue a full refund.

If your package arrives damaged:

Take photos of the outer packaging and the damaged item immediately.
Email us within 7 days of delivery with the photos and your order number.
We'll send a replacement right away.

If your package is delayed:

Customs processing is the most common cause. Don't panic — packages in customs can sit for 1–3 weeks without tracking updates.
If it's been more than 30 days without any movement, email us and we'll investigate.

Pre-Order & Crowdfunding Shipments

For products purchased through Kickstarter or other crowdfunding platforms, estimated delivery dates are targets, not guarantees. Hand-made products take time, and unexpected delays can happen.

We promise to keep you informed every step of the way. If a delay occurs, we'll post a public update explaining the situation and the revised timeline. We'd rather tell you the truth about a delay than leave you in the dark.

Questions?

If anything here is unclear — or if you just want to know where your order is — email us at [your support email].

We typically respond within 24 hours on business days.

— The FEGVE Team

Item	Status	Notes
Replace `[your support email]`	⬜	Use your actual support email
Confirm free shipping threshold	⬜	I set at $49 — adjust if different
Review restricted regions	⬜	Add any countries you don't ship to
Add carrier tracking links	⬜	Optional: link to DHL, 17TRACK etc.
Legal review	⬜	Recommended — especially the age verification section